Support
FAQ
I paid for my tunes, now what?
You will receive an order confirmation via email once the order is submitted within 24-48 hours. Once processed you will receive another email with a form to fill out with information needed. If you have not received anything please contact us to look into the order.
(Please check SPAM folders)
I have submitted my tuning sheet, how long until I receive my tunes?
Under normal circumstances custom tunes are delivered via email within 48 hours of completing the custom tuning sheet. Delays will occur if the sheet is missing information or not 100% filled out with correct information. Incorrect information & typos could result in additional fees
Ex: incorrect serial number, wrong ECU strategy.
I purchased a tuner and tune package, how do I fill out my tuning form?
You will obtain a email after your order number, please note the devices will always be shipped blank to you as we do not have the correct information to preload the device unless you have talked to us directly and provided the proper information.
How do I load custom tune files to my SCT device?
https://cdn.sctbullydog.com/software/SCTDeviceUpdater.exe
Download the SCT Device Updater from the link above and install to a computer, you will then download the files that have been emailed to you and use the launcher to install them to the SCT device. Multiple videos on youtube as well to help visualize the process.
Datalogs
Typically we suggest taking your phone out and record a short video trying to replicate the issue and email it over. Please email us asking for the proper PIDS to have shown on the screen as its very critical. A nice street driving from take off to rolling in the throttle from 0 MPH to 65 MPH usually is that is needed when trying to test.
Each type of vehicle will have mandatory PIDS which we will have you load on the scanner / device.
Downloads
General
Edge CTS3
https://fusionupdate.com/Ignition/Powerteq/Ignition.pkg